"Consumer Behaviour" Speaker: Dr. Michael Solomon / Auburn University - Professor of Consumer Behaviour "Customer Relationships and What To Do At Times of Crisis" Speaker: Süleyman Orakçıoğlu / İTKİB - President, Board of Directors "Competitive Advantage and CRM" & "Organizational Models in Multinational Corporation" Speaker: Şahin Tulga / HP - General Manager "International Launch of a Brand Name" Speaker: Jeff Hakko / Vakko - Member, Board of Directors "In Turkey, macroeconomy is changing! Is marketing changing as well?" Speaker: Levent Erden / KLAN EUROPE - Founding Partner "The 8 building stones of CRM" Speaker: Gültekin Güldür / CRM Institute Turkey - General Manager "International Business" ve "Managing Across Cultures" Speaker: Dinç Kızıldemir / AXA Oyak Group - Top Level Manager